When will I receive my order?

Delivery times vary depending on the product. Please allow 5 to 12 business days. A tracking link will be sent as soon as your order is on its way.

Can I modify or cancel my order?

Please write to us as soon as possible at info@rituelfabrique.ca. If your order is still being processed, we’ll do our best to accommodate your request.

Can I return an item?

Each situation is unique. If there’s an issue with a product, don’t hesitate to reach out. We’ll review your request with care and attention.

My items arrived separately — is that normal?

Yes. Some items are crafted by different artisans or partners and may ship individually. No worries — everything will arrive.

Is my payment secure?

Yes. Payments are processed through Shopify or trusted partners. No sensitive information is stored on our servers.